Refund policy
RETURN POLICY
At Real Hero Studios, we are committed to ensuring your utmost satisfaction with every purchase. Please take a moment to familiarize yourself with our return policy guidelines to facilitate a smooth and seamless process.
Timeframe for Returns: We accept returns within a 30-day period from the date of purchase. After this timeframe, regrettably, we cannot accommodate returns.
Condition of Returned Items: All items being returned must be in brand new, unused, and unaltered condition. They should include all original packaging, tags, and accompanying accessories. If the returned item is not in new condition, we reserve the right to withhold credit for the return.
Initiating a Return: To initiate a return, please follow these steps:
- Contact our customer support team at (435) 255-1939 within the 30-day return window.
- Provide your order number, details of the item you wish to return, and a brief explanation of the reason for the return.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
Return Process: Upon receiving your return request, our customer support team will guide you through the return process and provide you with a return authorization (RA) number. This RA number must be clearly marked on the outside of the package.
Processing Time: Once we receive the returned item and verify its condition, we will initiate the refund process. Please allow [X] business days for the refund to be processed and reflect in your original payment method.
Contact Us: If you have any questions, concerns, or require assistance with a return, please don't hesitate to reach out to our dedicated customer support team at [customer support email/phone number].
Thank you for choosing Real Hero Studios. We appreciate your business and strive to provide you with the best shopping experience possible.
SUBSCRIPTION CANCELATION POLICY
You may cancel your subscription at any time through your online account, or by contacting us at (435) 255-1939 or contact@rememberhimstudios.com.